ckt99 Privacy Policy Your Information Is Protected

Introduction About This Policy

ckt99 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how ckt99 collects, uses, discloses, and protects your personal information.

By using the ckt99.cam website or registering for our services, you are considered to have consented to the terms set out in this Policy. This Policy applies to all ckt99 services, platforms, and communication channels.

This Policy has been drafted in accordance with the applicable laws and regulations of Bangladesh. We reserve the right to amend this Policy at any time. A notice will be published on the website in the event of any changes.

1 Information We Collect

ckt99 may collect various types of personal information as described below for the purpose of providing and improving its services.

1.1 Registration and Account Information

Information you provide when opening an account may include:

Full name and date of birth
Email address
Username and password (stored in encrypted form)
National ID or passport number (for identity verification)
Residential address

1.2 Financial Information

To process transactions, we collect:

bKash, Nagad, Rocket, or Upay mobile banking numbers
Bank account details (for bank transfers)
Transaction history and amounts
Deposit and withdrawal records

1.3 Usage and Technical Information

When you use ckt99, we may automatically collect the following information:

IP address and device information
Browser type and version
Pages visited and session duration
Click patterns and navigation paths
Information collected from cookies and similar tracking technologies

1.4 Communication Information

When you contact our customer service team via live chat or email, a record of that conversation may be retained.

2 Purpose of Using Your Information

ckt99 uses the information collected for the following legitimate purposes:

2.1 Service Operation and Improvement

Creating, verifying, and managing accounts
Processing and completing financial transactions
Providing bonuses and rewards
Improving platform performance
Launching new features and games

2.2 Security and Compliance

Detecting and preventing fraud, money laundering, and other illegal activities
Ensuring account security
Fulfilling applicable legal and regulatory obligations
Age verification (for users aged 21 and above only)

2.3 Customer Service

Providing 24/7 support in Bengali
Resolving queries and complaints
Sending important updates and notifications

2.4 Personalised Experience

Recommending games based on your preferences
Displaying relevant promotions and offers
Analysing and improving service quality

3 Data Storage and Protection

ckt99 takes the protection of your personal information very seriously. We apply industry-standard security measures.

3.1 Technical Protection

Data transfer via SSL (Secure Socket Layer) encryption technology
Encryption of stored data
Firewall and intrusion detection systems
Regular security audits and testing
Two-Factor Authentication option

3.2 Organisational Measures

Strict access controls for authorised staff
Staff training on privacy matters
Adherence to data protection policies
Rapid response plan in the event of a security breach

3.3 Data Retention Period

Your information will be retained for as long as your account is active and necessary for the use of our services. Even after an account is closed, certain information may be retained for a defined period based on legal, regulatory, or technical requirements.

4 Sharing Information with Third Parties

ckt99 never sells your personal information. However, we may share information with third parties in the following limited circumstances:

4.1 Service Provider Partners

Information is shared with payment processors (bKash, Nagad, Rocket, Upay, and banks), game software providers, and technology service providers only to the extent necessary to deliver the service. These organisations are bound by the same level of privacy protection.

4.2 Legal Obligations

Information may be disclosed pursuant to a court order, a lawful request from a government authority, or as required by applicable law. Information may also be shared to cooperate in investigations related to fraud or money laundering.

4.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will notify you in advance in such circumstances.

ckt99 never sells or rents your personal information to third parties for marketing or advertising purposes.

5 Cookies Policy

The ckt99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

5.1 Types of Cookies

Essential Cookies: Required for login sessions, security, and core functionality.
Functional Cookies: Used to remember your preferences and settings.
Analytics Cookies: For analysing site usage and performance.

5.2 Cookie Controls

You can disable cookies through your browser settings. Please note that disabling certain cookies may cause some features of ckt99 to not work properly and may limit your experience.

6 Your Rights

As a ckt99 user, you have the following rights regarding your personal information:

Right of Access: The right to know what information we hold about you.
Right of Rectification: The right to have incorrect or incomplete information corrected.
Right of Erasure: The right to request deletion of your information in certain circumstances.
Right to Object to Processing: The right to object to the use of your information for specific purposes.
Right to Data Portability: The right to receive your information in a structured and machine-readable format.

To exercise these rights or for any questions, please contact us. We will respond to your request within a reasonable time.

7 Privacy of Minors

ckt99 is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has opened an account, we will immediately close that account and delete the associated information.

If you believe we hold information about a minor, please contact us immediately.

8 Third-Party Links and Services

The ckt99 website may contain links to third-party websites or services. This Policy applies only to ckt99's own collection and use of information. Third-party websites have their own privacy policies and ckt99 is not responsible for their practices.

Payment service providers (such as bKash, Nagad, Rocket, Upay, and banks) follow their own privacy policies. We recommend reviewing those policies before completing any financial transactions.

9 Policy Changes and Updates

ckt99 reserves the right to change or update this Privacy Policy at any time. In the event of changes:

The updated date on this page will be revised.
For significant changes, a notification will be sent to your registered email address.
Continued use of ckt99 after changes have been made will be considered your acceptance of the updated policy.

We recommend that you visit this page regularly to stay informed about the latest updates.

10 Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us through any of the following:

Email: [email protected]
Live Chat: Click the live chat icon on the right side of the site (24/7 support available in Bengali)

We will do our best to respond to your request as quickly as possible after receiving it. Your privacy and data protection are our highest priority.

Earning the trust and confidence of ckt99 users is our primary goal. We are always committed to ensuring the security of your personal information.